EB Recruitment is supporting a large property organisation in Glasgow. Due to an internal secondment, the business is looking for an Assistant Housing Officer to join one of their Housing teams and play an important role in delivering excellent services to their social housing and mid-market rent customers.

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This is a varied, people-focused role where you'll work closely with the Housing Officers, Housing Manager and wider property teams to support tenants, manage tenancy matters and help create well-maintained, thriving communities.

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You'll have a varied workload, including:

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• Supporting the Housing Officer with the day-to-day management of neighbourhoods and tenancies.

• Carrying out tenant home visits, inspections, settling-in visits and end-of-tenancy inspections.

• Supporting customers with rent accounts, arrears, welfare benefits and tenancy matters.

• Managing and maintaining accurate tenancy and customer records.

• Assisting with anti-social behaviour, neighbour disputes and estate management, working with partner agencies where required.

• Supporting rent collection, payment arrangements, refunds and rechargeable repairs.

• Providing advice and signposting customers to welfare rights and money advice services.

• Carrying out estate management inspections and working with Concierge Teams to maintain high standards.

• Supporting the Allocations Team with property viewings and other activities when required.

• Communicating with customers by phone, email and in writing, ensuring they are kept informed.

• Contributing to tenant events, community initiatives and wider Association projects.

• Preparing reports, statistics and information for customers and colleagues.

 

Skills and Experience:

 

This organisation is looking for someone who is organised, customer-focused and an excellent communicator, with the ability to work confidently with tenants, colleagues and external agencies.

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• Experience of working in a customer-focused or housing environment.

• Strong written and verbal communication skills.

• Good administration and organisational skills.

• The ability to manage your own workload and make informed decisions.

• Good IT skills, including Microsoft Office and ideally experience of housing management systems.

• A collaborative approach and the ability to work effectively as part of a team.

• A genuine commitment to delivering high-quality services and supporting local communities.

 

Please note: Knowledge of tenancy management, rent arrears, welfare benefits, estate management or anti-social behaviour would be highly advantageous.